Our Odoo Experience — A Cautionary Tale for Businesses

We're sharing this so others don't fall into the same trap we did.

Over the last 16 months , we've spent more than $15,000 and invested over 170 hours of our time — and we still don't have a working system from Odoo.

It started with polished demos and strong promises. The sales team assured us our needs would be met with standard modules and minimal development. Based on that, we signed up.

But after payment, everything changed.

What really happened:

• The features shown in the demo were not actually included . Basic functionalities were pushed into "custom development" — at additional cost.
• Every small change or clarification became a new quote. Even critical bugs were billed instead of fixed.
• Communication was poor , and support was unreliable. We had to explain things over and over to different people.

And here's what shocked us the most:

• If they make a mistake , you still get charged to fix it.
• If you send a WhatsApp message for clarification, they deduct hours from your prepaid support time.
• If they call and you miss the call? They still deduct hours from your package.
• If their own Account Manager and Project Manager miscommunicate , you get billed for the back-and-forth — even though it's their internal issue.

And when we complained? No one took responsibility. Everyone just passed the blame or stayed silent. The teams seemed more focused on covering for each other than solving real problems.

After everything, we still have no usable system. Just frustration, lost money, and wasted time.

To any business considering Odoo:

What looks easy and affordable at first becomes a slow, expensive, frustrating process. We advise companies — especially in Kuwait and the UAE — to think carefully before investing.

Ask every question. Get every promise in writing. And most importantly, be prepared for ongoing costs and delays.

We hope by sharing this, we can help others avoid a similar experience.