Tasks are not visible by customer

Question

Hello, I use Odoo 18 on-prem. I create a project per month and create a task for each my activity I spend for this customer. I define the customer as a follower on the task.
My customer sees some tasks, but not all of them. He is defined on each of them. I tried to remove him and add him again => same thing.
I asked him to sign out/sign in => same thing
I asked him to force a refresh on Edge => same thing
Does anyone have an idea ?
Thank you

Desk Enterprise · Answer

Hii,

Share the Project with the Customer
The customer must have access to the project itself, not just the task. Go to the project and share it with their portal user.

Check Project Privacy Settings
Make sure the project visibility is set to allow portal users (e.g., “Visible by following customers and invited portal users”).

Verify Customer is a Portal User Linked to the Correct Partner
The customer’s partner must be linked to a portal user and be the same partner added as a follower on task

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